Delivery policy

We will ship your order as soon as it is ready for dispatch.
Usually we ship within 3 working days.
If you are in a hurry, please contact us before you buy.
Contact us at inorigumo@aoi.com

notice: If you are not at home for a long period of time and your parcel is returned to us, please note that we will have to re-deliver your parcel on delivery.

Delivery methods
【Domestic(Japan) delivery】
We use Yamato Transport for delivery.
In case of cash on delivery, we will deliver by Japan Post.
【International Shipping】
EMS will be used for delivery.

Details of delivery methods
Yamato Transport:  
Shipping: Free
If you would like your order to be delivered to a post box, please indicate this in the notes section of your order.

---Link to check delivery status---
Yamato Transport Co.

For international shipments
we use EMS (Express Mail Service, trackable). Please note that there are some areas that we cannot deliver to. For more details, please check the list of available areas or contact us before you buy. We will check the availability of your order in your country and will contact you with an estimated delivery time.  

Contact information
We will send you a confirmation email and a dispatch confirmation email after your order has been placed.
Please check your spam folder to make sure you are not receiving an automated email.

Gift wrapping
We do not offer a gift wrapping service. If you would like to wrap the item for a gift, please do so yourself when it arrives.
 
Contact Us
If you have any questions about delivery, please contact us.

11 February 2021
woodworks